Terms of Service

These Terms of Service ("Terms") govern your access to and use of US Tow AI-Connect (the "Service"), operated by Blue Collar AI on behalf of the US Tow Alliance. By creating an account, subscribing to the Service, or using any feature of the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You may use the Service only if you are at least eighteen years old, can form a binding contract under the laws of the United States, and are authorized to bind the towing company on whose behalf you create an account. You represent that the company you sign up is a lawful towing or roadside-service business in good standing.

2. The Service

US Tow AI-Connect provides a multi-tenant software platform that includes an AI phone attendant, an outbound confirmation and flip engine, a dispatch dashboard, integrations with third-party towing-management software and motor-club portals, SMS notifications, and reporting. We may add, modify, or remove features at any time. Some features are available only on certain subscription tiers, only to verified US Tow Alliance members, or only after additional sub-processor agreements are in place.

3. Account, credentials, and authorization

You are responsible for all activity that occurs under your account. You agree to keep your login credentials confidential and to notify us immediately of any unauthorized access. When you provide credentials for a third-party system such as Towbook or AAA Club Alliance, you represent that you are authorized to share those credentials with us and that we are authorized to access the corresponding system on your behalf for the purpose of operating the Service.

4. Acceptable use

You agree not to (a) use the Service to violate any law, regulation, or third-party right, (b) attempt to gain unauthorized access to any portion of the Service or any other tenant's data, (c) use the Service to send spam, unsolicited messages, or content that violates the Telephone Consumer Protection Act (TCPA), CAN-SPAM, or any other applicable communications law, (d) impersonate any person or misrepresent your affiliation with any organization, or (e) interfere with the operation of the Service, including by scraping, automating, or reverse-engineering any part of it without our written permission. You are solely responsible for obtaining all consents required by law for the calls and SMS messages we send on your behalf.

5. AI phone attendant — limitations and your responsibilities

The AI phone attendant we provide is designed to handle common inbound and outbound calls accurately, but it is not a substitute for human judgment. The agent may misclassify an issue, mishear a caller, or quote a price incorrectly if your knowledge pack is out of date. You are responsible for keeping your knowledge pack accurate, for monitoring the agent's call log, and for correcting any errors before they cause harm. You agree to indemnify us for losses caused by errors in the knowledge pack you provide or by your failure to monitor the agent's behavior.

By default, all calls handled by the agent are recorded and transcribed for quality, training, and dispute resolution. If your jurisdiction requires two-party consent for call recording, you are responsible for configuring the agent's greeting to include the appropriate consent notice.

6. Outbound calls and the flip engine

The Service includes an outbound confirmation and flip engine that automatically places calls to customers identified by your dispatch software or motor-club portal. You acknowledge that you are the sole determining party in the decision to place outbound calls and that you are responsible for ensuring those calls comply with TCPA, state telemarketing laws, and your contracts with motor clubs and other third parties. We provide tools — such as the AAA-branded hard guardrail, the per-tenant blocklist, and the confidence-gated category exclusions — to help you stay compliant, but the ultimate responsibility for compliance lies with you.

7. Subscriptions, billing, and refunds

Subscription fees are billed in advance through Stripe at the rate disclosed at the time of purchase. Per-minute usage is metered and billed on the cycle indicated in your plan. We may change prices for new billing cycles with at least thirty days' notice. All fees are non-refundable except where required by law. If a payment fails, we may suspend the Service after a five-day grace period until the payment is resolved.

8. US Tow Alliance ownership offering

US Tow Alliance offers, separately from the Service, the opportunity for verified towing-business owners to purchase equity in solutions built and owned by the Alliance. Eligibility, share price, share cap, dividends, and all other terms are governed exclusively by the subscription agreement signed by the shareholder and US Tow Alliance, and not by these Terms. Nothing in these Terms grants any ownership interest in the Service or in US Tow Alliance.

9. Intellectual property

We own the Service, including all software, designs, content, trademarks, and trade secrets. We grant you a limited, non-exclusive, non-transferable license to use the Service for the duration of your subscription, solely for the purpose of operating your towing business. You may not sublicense, resell, white-label, or otherwise exploit the Service without our written permission.

Data you upload or generate through the Service (including call transcripts, dispatch data, and customer contact information) remains yours. You grant us a non-exclusive license to process and store that data solely for the purpose of providing the Service to you.

10. Third-party services

The Service relies on third-party providers for hosting, telephony, AI voice processing, payments, and other functions. Your use of the Service is also subject to the terms of those providers (Stripe, Twilio, Thinkrr / G$D, Railway, Google Cloud, SendGrid, Sentry). We are not responsible for outages, data loss, or other failures caused by those providers.

11. Service-level expectations

We target ninety-nine point five percent availability for the Service measured monthly, excluding scheduled maintenance, third-party outages, and force-majeure events. We do not commit to formal SLAs unless they are stated in a separate signed agreement.

12. Suspension and termination

We may suspend or terminate your account at any time for non-payment, for breach of these Terms, or for activity we reasonably believe to be illegal, fraudulent, or harmful to the Service or to other users. You may cancel your subscription at any time from the dashboard; cancellation takes effect at the end of the current billing period. Upon termination, we will disable your account and, within ninety days, delete the data associated with it (subject to legal retention requirements).

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF SECURITY VULNERABILITIES.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED DOLLARS. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS OR LOST REVENUE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15. Indemnification

You agree to indemnify, defend, and hold harmless Blue Collar AI, the US Tow Alliance, and our officers, employees, and agents from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) your breach of these Terms, (c) your violation of any law or third-party right, including TCPA and any contract with a motor club, or (d) the content or accuracy of the knowledge pack you provide.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Franklin County, Ohio. Each party waives any right to a jury trial and to participate in a class action.

17. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. Material changes will be communicated by email to the primary contact on file at least thirty days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18. Entire agreement

These Terms, together with the Privacy Policy and any signed order form or addendum, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

19. Contact

Questions about these Terms should be directed to legal@bluecollarai.online or by mail to Blue Collar AI, 731 Mulberry St, Columbus, OH 43215.